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Jr. Executive – Query Management
Part time @JobBee Global Private Limited posted 16 hours ago in Education/Training Shortlist Email JobJob Detail
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Job ID 241955
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Salary Negotiable
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Career Level Entry Level
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Gender Both
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Industry Media/Ad./Event Mgt.
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Qualifications Certificate
Job Description
Mentors’ Education is looking for a Jr. Executive – Query Management (Part-Time) to join our dynamic team.
📍 Location: Remote
🕖 Working Hours: 7:00 PM – 1:00 AM
🗓 Working Days: 6 days a week
Scope of Work
Official Page, Website & Messenger
– Respond to messages promptly, politely, and accurately
– Share correct information and update the lead status
Group & Page Monitoring
– Monitor posts, comments, and member activity-
– Approve members, remove spam, and ensure adherence to group rules
Website Chat, Forms & Calls
– Address queries received via website chat and forms
– Log queries and follow up as required
Reports & Team Support
– Maintain daily and weekly records and reports
– Share updates and escalate complex issues to the relevant teams
Engagement & Professionalism
– Creative writing for English and Bangla both.
– Protect privacy and follow company policies
– Demonstrate patience, attentiveness, and professionalism at all times
– Be willing to assist with other related tasks as assigned by the team leader
Qualifications & Experience
– Bachelor’s ongoing or fresh graduate
– Minimum 1 year of experience preferred (freshers are also encouraged to apply)
Required Skills & Attributes
– Strong communication and professionalism
– Creative writing for English and Bangla both.
– Ability to maintain confidentiality and follow company policies
– Patience, attentiveness, and willingness to assist with additional tasks
Working Days & Benefits
– Market-competitive salary
– 2 full festive bonuses
– Training and career growth opportunities
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