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Customer Service Executive
Remote @JobBee Global Private Limited posted 18 hours ago in Customer Service/Call Centre Shortlist Email JobJob Detail
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Job ID 423804
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Career Level Entry Level
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Gender Female
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Industry Customer Service/Call Center
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Qualifications Certificate
Job Description
👩 Position: Customer Service Executive (Full-time)
🌍 Work Mode: Remote (US Time Zone)
🎯 Vacancy: 01 (Female candidates only)
💼 ROLE RESPONSIBILITIES
• Communicate with U.S. clients via calls and emails
• Resolve guest concerns efficiently and professionally
• Work collaboratively using Google Workspace
• Maintain high standards of customer experience
✅ ELIGIBILITY REQUIREMENTS
• English medium educational background
• Prior call center experience handling U.S. customers (live calls)
• Fluent spoken and written English
• Strong communication and problem-solving ability
• Responsible, punctual, and willing to learn
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⏰ ROTATIONAL WORKING HOURS (6 DAYS PER WEEK)
Saturday & Sunday
4:00 AM – 12:00 PM
12:00 PM – 8:00 PM
8:00 PM – 4:00 AM
Monday
4:00 AM – 12:00 PM
12:00 PM – 8:00 PM
Tuesday to Friday
4:00 AM – 1:00 PM
5:00 PM – 8:00 PM
⚠️ Shift timings will adjust with U.S. daylight saving changes.
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💰 Compensation & benefits
• 1 weekly day off
• 1 Eid holiday per Eid
• Overtime pay for required extra shifts during U.S. holidays
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📌 EMPLOYMENT TERMS & EXPECTATIONS
• Training & probation: 3–6 months
• Training period unpaid if starting now
• Training roster followed by fixed permanent roster if selected from March 1
• Salary counted from permanent roster start date (attendance-based)
• Must join shifts on time and attend weekly 30-minute USA team meeting
• No casual leave — absences result in salary deduction (inform at least 1 week prior if possible)
• Urgent off-shift communication must be answered within 5–10 minutes
• 45-day notice required for resignation
• Must have stable internet (backup preferred), reliable electricity, quiet workspace, and laptop/PC
• Compliance with work standards is mandatory
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📩 HOW TO APPLY
1️⃣ Fill out the form if interested
2️⃣ Send CV + expected salary to:
hasan.virtualdesk@gmail.com
somayatasnim98@gmail.com
📝 Subject: Customer Service Executive – [Your Name] – Salary Expectation
Please review all terms carefully and confirm your understanding to begin the training process.