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Remote @JobBee Global Private Limited posted 19 hours ago in Customer Service/Call Centre Shortlist Email JobJob Detail
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Job ID 393372
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Career Level Entry Level
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Gender Both
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Industry Customer Service/Call Center
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Qualifications Certificate
Job Description
๐๐๐ฒ ๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ:
- Handle Calls: Receive and make incoming and outgoing calls to assist customers
- Order Confirmation: Must call customers to confirm and verify their orders
- Punctuality: Complete all tasks on time and maintain discipline in work hours
- Outgoing Calls: Must handle and respond to outgoing calls properly
- Messaging Support: Reply to customer messages on the Facebook page (Messenger)
- Comment & Post Replies: Respond to comments and posts on the page actively
- Active Availability: Must remain active during duty hours to ensure instant customer support
- Issue Resolution: Identify and resolve customer complaints and issues efficiently
- Order Assistance: Guide customers through order placement, tracking, cancellations, and returns
- Product Knowledge: Stay updated on product details, promotions, and company policies
- CRM Updates: Accurately document customer interactions and resolutions in the CRM system
- Team Collaboration: Work with sales, inventory, and logistics teams to ensure smooth order processing
- KPI Achievement: Meet and exceed daily key performance indicators (KPIs)
๐๐ฎ๐๐ฅ๐ข๐๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ & ๐๐ค๐ข๐ฅ๐ฅ๐ฌ:
- Experience in customer service, preferably in a call center
- Strong problem-solving and computer skills
- Familiarity with e-commerce platforms and CRM software
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